Contact
One person reads this, so replies are usually within a few days rather than the same hour. Everything below goes to the same address.
A file will not open
This is the most useful thing to report, and the hardest to act on without detail. What helps:
- The exact message shown on screen.
- Where the file came from — Outlook for Windows, Outlook for Mac, a web client, an archive export, a ticketing system.
- Its extension and rough size.
- Your browser and operating system.
Please do not attach the message itself unless you are sure it contains nothing confidential. Most failures can be diagnosed from the description alone, and a real business message is not something to send to a stranger. If a file is genuinely needed, it will be asked for explicitly.
Before writing, the troubleshooting guide covers the common causes, including files that are cloud placeholders rather than real downloads.
Privacy and your data
To delete an account and everything saved in it, email from the address you signed in with and say so. See the privacy policy for what is held.
Corrections
The guides make specific technical claims about the .msg, MIME and TNEF formats. If one of them is wrong, saying so is genuinely appreciated — corrections get made and the page updated.